This page has been designed to help you find the answers to questions you may have about DermaChange. If you have any further questions that you’d like to ask, please do contact us by either emailing us at email@example.com or by calling us at (323) 770-1555.
1. What Makes DermaChange Different?
With 15 years of experience in the cosmetics industry, we’ve seen what works and what doesn’t. After searching the globe over for the finest, most powerful ingredients nature has to offer, we finally found what we needed—a variety of superfoods so good at what they do that we knew we could rely on them in our mission to make safe, effective, healthy, and highest quality hair and skin care products. Unhindered by harmful chemicals and irritants, our ingredients work to cleanse, hydrate, soothe, and nourish. Through hard work and care, we managed to create a selection of affordable products that not only improve the appearance of your skin and hair but actually improve your health as well. And to achieve the best results possible, we constantly innovate and create new products while improving existing formulas to produce consistently high-quality products that seamlessly fit into your daily life.
2. How do you formulate your award-winning products?
At DermaChange, all of our products are small-batch crafted within our registered laboratory. From there, the manufacturing and testing processes are second to none. Each DermaChange product has a batch number and expiration date for you to reference. We are incredibly proud to be setting the bar for safety and efficacy in the personal care industry.
3. Are Your Ingredients Organic?
Our top priority is to create powerful botanical formulations that are safe, well-considered, and enjoyable while promoting optimal skin and hair health. Most of the ingredients we use are organic, food-grade ingredients. There are only a few ingredients that are not organic, simply because they do not exist in organic form but are essential to maintain the stability of our products. We believe optimal balance is achieved when both nature and science work in harmony. We only use occasional non-organic ingredients that are safe, healthy, and high-quality ingredients while considering many factors when choosing them. We pride ourselves on creating truly high-quality skin and hair care products infused with some of the finest and most powerful ingredients nature has to offer.
4. What are the key ingredients within your products?
We looked all over the world and discovered some of the best and most effective organic and natural ingredients that have been used for thousands of years to treat a wide range of skin and hair conditions. These ingredients include Manuka Honey, Aloe Vera, Coconut Oil, Blue Algae, Hemp Seed Oil, Olive Oil, and many more to cleanse, hydrate, soothe, and nourish.
5. Are your products safe for sensitive skin and hair?
Yes! All DermaChange products are responsibly sourced, meaning, we’re clean beauty. Made without potentially harmful chemicals, parabens, sulfates, mineral oils, alcohol, fragrance, SLS and SLES, phthalates, and formaldehyde. We only use medical-grade, organic ingredients, making our products ideal for all skin and hair types. The gentle soothing and naturally rich formulations make them suitable for all the family, especially for those with sensitive and dry skin.
6. Are your products pH-balanced?
Yes! All DermaChange products are pH-balanced. As a matter of fact, most of them are perfectly balanced between 4.7 and 5.5 pH to match your natural skin's pH and restore it back to its ideal state while providing lots of organic nutrients.
7. How do I find the right product/s for my skin or hair?
You can visit individual product pages to find out more about each product or shop by “Skincare” or “Haircare” for your skin or hair types and conditions. To know more about what’s best for you, we’d love to help! Connect with us by email at firstname.lastname@example.org or feel free to give us a call at (323) 770-1555.
8. Where are your products made?
Every product we produce is thoughtfully and expertly formulated and manufactured in the United States of America from globally sourced natural and organic ingredients, including Manuka Honey. DermaChange works closely with its Manuka Honey distributor and the Unique Manuka Factor Association to ethically source Manuka Honey from New Zealand.
9. Are DermaChange products gluten-free?
Yes! All DermaChange products have been tested to be gluten-free. As with any new product, if you have serious allergies, we always recommend due diligence and guide you to speak with your personal physician with any questions pertaining to your specific allergies or do a patch test first.
10. Are your products cruelty-free?
We love our furry friends and NONE of our products are tested on animals. All DermaChange products are certified cruelty-free. We are proud and happy that none of the formulations are ever been tested on animals at any stage of our product innovation, development, or manufacturing processes. DermaChange does not support, source, or conduct animal testing of any kind, nor have we allowed others to perform animal testing on our behalf.
11. Are your products preservative-free?
Preservatives are required for safety and performance in any cosmetic product that contains water or aloe in order to prevent the product from becoming adulterated. Every ingredient is examined by DermaChange for safety. We look for information on significant health endpoints like skin irritability, cell damage, reproductive toxicity, and cancer. Preservatives are among the hardest ingredient categories to screen. They may also be toxic to other life forms in some concentrations because they are intended to kill bacteria, mold, and/or yeast.
We carefully chose options that were effective in very trace levels or small concentrations. We employ the lowest percentage of preservatives necessary to complete and get the job done, and we’re on a continuous quest to find even better, safer preservative options (including natural preservatives).
12. What preservatives do you use?
Here is the list of some of the preservatives and preservative boosters that we are currently using in some of our products: Ethylhexylglycerin, gluconolactone, phenoxyethanol, salicylic acid, and sodium benzoate. We only use a very trace amount of these preservatives, depending on the ingredient and product.
13. Is it safe to use your products while I’m pregnant or nursing?
We are aware that maintaining self-care safety while pregnant or nursing can be difficult, and although it is our ultimate goal to develop products that are safe, gentle, and healthy, as with any skin and hair care products or dietary supplement, you should always follow your doctor's advice.
14. Are DermaChange products also good for men?
Gender neutrality has been carefully considered in the design of every DermaChange product. All of our products have highly advantageous ingredients created to be equally effective for everyone, regardless of your sex, gender, or gender expression.
15. Do you have a money-back guarantee?
DermaChange is a proud American company where quality comes first. We offer a 90-day money-back guarantee. Are you not satisfied for any reason? Just reach out and we will refund you 100% of your order. That is our promise to you.
If your question isn’t listed here, please feel free to shoot us an email! We will do our best to answer any question you might have to the best of our ability.